Minutes, not queues

Need to contact Gambiva Casino?

Reach the Gambiva Casino team by live chat, e-mail or phone, every day of the week and every hour of it, including bank holidays.

Get in touch Withdrawals processed 24/7

Paid today

124,681 £

2,841 Players online

Licensed and regulated under licence 96094-9549-R-480888, Company No. 62760159 (United Kingdom)

Average withdrawal time 23 minutes · Up to £41,000 per transaction · £172M paid monthly

128-bit SSL encryption · Audited by Gaming Laboratories International · Secure payment processing

Gambiva Casino channels

Something's wrong and you want an answer

Choose by urgency and by what you need: all three routes reach a real person.

Answers while you wait

Livechat suits anything you want cleared up on the spot, from a stuck bonus to a login you cannot finish, and someone answers inside three minutes.

Start the chat

E-mail

Writing works best for order details you want to keep in writing, and [email protected] is answered inside twenty-four hours, attachments welcome.

Write to us

Phone instead of typing

Calling is there for a payment that has gone astray or a bonus you need explained aloud, and +44 20 7550 9745 answers in about a minute, GMT.

Call now

Gambiva Casino in the UK

Ring a London number and check who stands behind it

Use this when you want the local number or need to confirm who regulates Gambiva Casino in Britain.

Reaching us

Our phone+44 20 7550 9745

Clock we keepGMT

Languages spokenEnglish, Spanish, German, Finnish

Our inbox[email protected]

Oversight

RegulatorUK Gambling Commission, 96094-9549-R-480888

Getting help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Have these details to hand first

Keep these open on screen while you write to any of the three channels.

Registered e-mail address on the account
Your account number or player reference
Deposit or withdrawal reference from your history
Screenshots of the error or game round
The date and time, in GMT, of the problem

Desk guide

The inbox that skips the queue

Read this once you know what your query is about and want it landing on the right desk first time.

Account desks

General support[email protected]

Document checks[email protected]

Money desks

Deposits and cashouts[email protected]

Other desks

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Gambiva Casino hours

Waiting with the kettle on

Every hour and reply time on this page, so you know what to expect before you reach out.

Live chat

Live chat24/7

Chat first reply3 minutes

All hours shown inGMT

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+44 20 7550 9745

Phone wait1 minute

Four steps to a decision

Taking it further without losing your place

Follow these four steps and you will know who answers next and when the regulator can step in.

Nothing was resolved

Write to support with what happened and the date it began. Complaints reach the team at [email protected], and someone replies with a case reference.

Reference and written outcome

Quote that reference in every later message. Our team investigates and sends you a written outcome, usually inside eight weeks of your first contact.

Ask for a manager review

Ask a manager to look again if the outcome misses the point. Give your reference and say plainly what you want changed, and the review restarts from there.

The UK Gambling Commission route

Eight weeks after you complained, or once we send our final answer, you may refer the dispute to the UK Gambling Commission. The complaint process closes there.

Six facts on record

Who runs this casino

You will have the registered company, its licence and a written address for any claim or query.

Company

Legal nameGambiva Casino Ltd

Company numberCompany No. 62760159 (United Kingdom)

AddressHigh Street, London

Licence

RegulatorUK Gambling Commission

Licence number96094-9549-R-480888

Written contact

E-mail[email protected]

Skip the wait

When you need an answer tonight

Late at night, when you want a straight answer before you do anything else.

trustCan I take a complaint further if I am not happy?+

Ask again on live chat and say you want it looked at by a supervisor. If that still leaves you unhappy, put it in writing to [email protected]. From there it can go to the UK Gambling Commission, which licenses us, and they expect us to have tried first.

trustDo I need a reason to shut my account?+

Tell live chat or e-mail [email protected] and the account is shut, with no reason needed. Closing it stays free, and anything you still hold is paid to you after the usual checks. Ask for self-exclusion if you want a longer break rather than a permanent end.

trustCan I be helped in a language other than English?+

Yes, four languages are covered: English, Spanish, German and Finnish. Anyone on live chat or the phone will pass you to a colleague when your language is not their own. Written replies arrive in the language you wrote in.

trustWhy can I get help on a Sunday morning?+

Because the desk never closes. Reaching somebody at three in the morning or on a Sunday afternoon works exactly as it does on a weekday. The same people answer, on GMT, whatever hour it is where you are.

trustWhere do I ask for my personal data?+

Where your data is concerned, write to [email protected] and say whether you want a copy or the record removed. A copy normally reaches you within a month; some records we must keep for licensing, and we tell you which. Support will never ask for your password at any point.