Three quick answers

One Gambiva Casino KYC pass, then payouts without waiting

Our license asks us to confirm who you are, and the whole check usually clears within 48 hours once your copies are readable.

Begin my verification

Licensed and regulated under licence 96094-9549-R-480888, Company No. 62760159 (United Kingdom)

Before you withdraw

Learn the rules before you cash out

Six lines that settle who runs the check, how long it takes and where to ask.

Who checks

Gambiva Casino Ltd

Regulator and licence

UK Gambling Commission, 96094-9549-R-480888

How long

48 hours

Latest point

Before the first withdrawal

Where to ask

[email protected]

Minimum age

18+

First-try steps

Four steps to a clean verification

Four steps that take you from blank screen to cleared check without a second round.

Profile menu open

On the evening you log in, open your profile menu and look for the document area; the upload buttons sit there, not in the cashier.

Flat on the table

Photograph your photo ID flat on a table in daylight, with all four corners and the text in focus, then upload that single image.

Name on the bill?

Next comes proof of address: a recent bill or statement showing your name and the address you registered, in a clear scan.

Review, then e-mail

Once the copies land, the team reviews them and replies by e-mail; watch your inbox, and ask at the verification address if anything looks unclear.

Before you send

Good light in, delays out

Read this while your camera is out and the screen is still open on the upload page.

Photo ID

ConfirmsWho you are

Copy must showAll four corners, text readable

Proof of address

ConfirmsWhere you live

Copy must showYour name and full address

Payment card image

ConfirmsThe card you paid with

Copy must showCardholder name, bank name and card edges

Four trigger points

Meet the four checkpoints

By the time a request lands in your inbox, you want to know which moment set it off.

Details that clash

Within minutes of signing up, the details you gave can clash with the card or licence you upload, so the team asks for proof that lines up before play continues.

Clear path to your cash

On the day you first ask for a payout, the licence says the account must be confirmed, so identity and address papers are requested before anything moves.

Old card, new wallet?

The evening you switch to a fresh wallet or card, the team looks again at who is behind the payment, which means another quick look at your identity.

When age is unclear

Any time the team cannot confirm you are 18 or over, an age check follows, and a photo ID with your date of birth settles it.

Source of funds, plainly

By law, a licence holder such as Gambiva Casino Ltd must ask where funds come from, under licence 96094-9549-R-480888 from the UK Gambling Commission. On a Tuesday afternoon it is ordinary paperwork, never a suggestion that you have done wrong, and most players answer it in a single reply.

One or two of these usually close the question:

Recent bank statement
Payslips or an employer letter
Tax return or self-assessment
Sale or inheritance paperwork
Savings or investment summary

The file comes back, then it clears

Sharp photo, not a capture. A screen capture loses the texture and security marks the reviewer needs, so it is turned down even when everything on it is true. Photograph the plastic or paper itself Hold steady under bright light

Why edges matter? Corners cropped, a finger over the photo, or a glare across the number all mean the reviewer cannot confirm the whole document. Lay it flat on a dark surface Fit all four edges in frame

Fresh bill, current address. A bill dated months back no longer proves where you live today, so the team needs a fresher one with your name and address. Request the newest statement Choose a bill issued this month

Answers on file

Verification questions, answered plainly

Removes the worry that changing your surname or a refused scan blocks your money for good.

My surname changed since I signed up, what now?+

Send the team a clear scan of the document that shows your new surname, such as a passport or driving licence, and a fresh proof of address in that same name. You may also be asked for the record that connects the two names. Once both match, the check moves forward without a second review.

Who licenses this site and under which number?+

The UK Gambling Commission licenses Gambiva Casino Ltd, and the licence number is 96094-9549-R-480888. Those two details are what make the identity and anti-money-laundering check a condition of trading, not a house rule. Company No. 62760159 sits alongside them on the record.

A scan was refused, so what should I send instead?+

Yes, this is common and easily fixed. Re-send the same document as a sharp colour photo or a flat scan, with all four edges showing, no flash glare and nothing covering the text. Write to [email protected] with your account name and the team will tell you which part was unreadable.

How long does the check take once I have sent everything?+

Allow up to 48 hours from the moment your last file arrives. Most reviews finish sooner when the images are sharp and the names match across every document. You get a message on the same contact details you registered with as soon as the review closes.

When will I be asked to prove who I am?+

At the latest before your first withdrawal leaves the account. The team may ask earlier, though, at registration or when you make your first deposit, depending on what the check throws up. Sending the papers early simply means the payout is not held up.

Will I have to send the same documents again later?+

Usually not, because a passed check stays on file while the details stay the same. A later renewal or a change of address or surname can bring a fresh request. Expect an e-mail from the team if anything needs re-sending.

Can I photograph my ID on my phone instead of scanning it?+

Yes, a phone photo is fine when the light is even and the whole document sits inside the frame. Lay it flat on a plain surface, avoid a flash, and check that the small print is readable. If a selfie is added to the request, hold the ID beside your face.